Back to case studiesFreight & Supply Chain
Cut ticket resolution time by 43% in 90 days
Plaris unified dispatch, support, and account workflows into one operational command center.ChallengeNorthstar teams were switching between six tools to resolve customer issues, causing delays and duplicate work.
Approach
Mapped current operations into a single workflow model
Set up role-based dashboards for dispatch, support, and ops managers
Introduced automation for recurring status updates and escalations
Outcomes
43% faster average resolution time
27% fewer internal handoffs per ticket
18% improvement in customer retention during peak season