Back to case studiesFreight & Supply Chain
Cut ticket resolution time by 43% in 90 days
Plaris unified dispatch, support, and account workflows into one operational command center.ChallengeNorthstar teams were switching between six tools to resolve customer issues, causing delays and duplicate work.
Approach
vMapped current operations into a single workflow model
vSet up role-based dashboards for dispatch, support, and ops managers
vIntroduced automation for recurring status updates and escalations
Outcomes
v43% faster average resolution time
v27% fewer internal handoffs per ticket
v18% improvement in customer retention during peak season