Standardized frontline operations across 22 clinics

Plaris gave clinic teams a common playbook for intake, escalation, and follow-up execution.

ChallengeEach clinic used different triage and follow-up processes, leading to inconsistent patient experiences.

Approach

Created shared workflow templates with clinic-specific variations

Implemented service-level monitors for intake and callback targets

Connected leadership reports to daily operational metrics

Outcomes

31% reduction in intake-to-assignment delays

92% adherence to callback SLA

Single operational model rolled out in 8 weeks