Standardized frontline operations across 22 clinics

Plaris gave clinic teams a common playbook for intake, escalation, and follow-up execution.

ChallengeEach clinic used different triage and follow-up processes, leading to inconsistent patient experiences.

Approach

vCreated shared workflow templates with clinic-specific variations

vImplemented service-level monitors for intake and callback targets

vConnected leadership reports to daily operational metrics

Outcomes

v31% reduction in intake-to-assignment delays

v92% adherence to callback SLA

vSingle operational model rolled out in 8 weeks